Effective Date: 29 September 2026

This Privacy Policy sets out the manner in which Trizo Health Sdn. Bhd. (Company Registration No. 202301031795 (1525718-T)) ("Trizo Health", "Yeong Young", "we", "us" or "our") collects, uses, processes and protects personal information obtained through www.yeongyoung.com (the "Website").

By accessing or using the Website, you acknowledge and agree to the practices described in this Privacy Policy.

1. PERSONAL INFORMATION COLLECTED

1.1 We may collect personal information provided by you when you place an order, create an account, participate in our loyalty programme, contact us or otherwise interact with the Website.

1.2 Such information may include your name, email address, telephone number, billing and delivery address, order and purchase details, account information, loyalty programme information and any other information you voluntarily provide to us.

1.3 We may also collect certain technical information automatically when you access the Website, including your IP address, browser type, device information and information relating to your use of the Website.

2. USE OF PERSONAL INFORMATION

2.1 Personal information collected by us may be used for the following purposes:

(a) processing and fulfilling orders;

(b) processing payments and arranging delivery;

(c) providing customer service and responding to enquiries;

(d) managing customer accounts and our loyalty programme;

(e) communicating with you regarding your orders, account or services;

(f) sending promotional or marketing communications where permitted by applicable law;

(g) improving our Website, products and services;

(h) detecting and preventing fraudulent or unauthorised activities; and

(i) complying with applicable laws and legal requirements.

3. PAYMENT INFORMATION

3.1 Payments made through the Website are processed through third-party payment service providers, including BOLD.pay.

3.2 Available payment methods may include credit cards, debit cards, Atome and supported electronic wallet services.

3.3 Payment information is processed by the relevant payment service provider in accordance with its applicable terms and privacy practices.

4. COOKIES

4.1 The Website may use cookies and similar technologies to enable Website functionality, remember user preferences and understand how visitors use the Website.

4.2 You may manage or disable cookies through your browser settings. Disabling cookies may affect certain functions of the Website.

5. DISCLOSURE OF PERSONAL INFORMATION

5.1 We may disclose personal information to third parties where reasonably necessary for the operation of our business and the provision of our services.

5.2 Such third parties may include our e-commerce platform provider, payment service providers, delivery and logistics providers, technology and service providers, professional advisers and relevant government authorities where required by law.

5.3 We do not sell or otherwise trade your personal information to third parties.

6. MARKETING COMMUNICATIONS

6.1 Where you have provided the appropriate consent, or where otherwise permitted by applicable law, we may use your personal information to send information relating to our products, promotions, offers and other updates.

6.2 You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or by contacting us at trizohealth@gmail.com.

6.3 Withdrawal from marketing communications will not affect communications relating to your orders, transactions or other services requested by you.

7. PROTECTION OF PERSONAL INFORMATION

7.1 We take reasonable measures to protect personal information in our possession or under our control against unauthorised access, collection, use, disclosure, alteration or loss.

7.2 Notwithstanding the above, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

8. ACCESS AND CORRECTION

8.1 Subject to applicable laws, you may request access to or correction of personal information held by us.

8.2 Requests relating to your personal information may be submitted to trizohealth@gmail.com.

8.3 We may require reasonable information to verify your identity before processing a request.

9. RETENTION OF PERSONAL INFORMATION

9.1 We will retain personal information for as long as reasonably necessary for the purposes for which it was collected, or as required to comply with applicable legal, accounting or regulatory requirements.

9.2 When personal information is no longer required, we will take reasonable steps to delete or otherwise dispose of such information in accordance with applicable requirements.

10. CHANGES TO THIS PRIVACY POLICY

10.1 We reserve the right to amend this Privacy Policy from time to time.

10.2 Any amendments will take effect upon publication of the updated Privacy Policy on the Website, unless otherwise stated.

10.3 The Effective Date stated at the beginning of this Privacy Policy will be updated accordingly.

11. CONTACT INFORMATION

Any questions, requests or concerns regarding this Privacy Policy or the handling of personal information may be directed to:

Trizo Health Sdn. Bhd.
35, Lorong Industri Ringan 1
14100 Simpang Ampat
Pulau Pinang, Malaysia

Email: trizohealth@gmail.com
Website: www.yeongyoung.com

Trizo Health Sdn. Bhd.